Shipping Policy
SHIPPING POLICY
DELIVERY WITHIN THE REPUBLIC OF SERBIA
SPONA Studio products are delivered within the Republic of Serbia via D Express courier service within 3–10 business days from order confirmation.
In exceptional circumstances, minor delays may occur, particularly due to increased order volumes, holidays, non-working days, force majeure, or changes in the courier service's operations.
We appreciate your understanding in such situations. Our goal is to ensure that every product is carefully made, packaged, and delivered as quickly as possible.
Shipping costs are calculated at checkout and clearly displayed before the order is confirmed.
After the shipment has been dispatched, the Buyer will receive a tracking number, provided one is issued by the courier service.
INTERNATIONAL SHIPPING
SPONA Studio also ships products outside the Republic of Serbia.
International shipments are sent via DHL Express courier service.
The estimated delivery time is 5–30 business days, depending on the destination country and the time required for customs clearance.
The Buyer will receive a tracking number once the shipment has been dispatched.
IMPORTANT NOTE
SPONA Studio is not responsible for customs duties, taxes, or other fees that may arise when importing products into the recipient's country.
All import costs, customs duties, VAT, or other local charges are the sole responsibility of the Buyer and are not included in the product price or the shipping cost displayed in the online store.
INTERNATIONAL SHIPPING RATES
The cost of international shipping depends on:
- destination country,
- shipment weight,
- package dimensions,
- applicable DHL Express shipping rates.
The shipping cost will be clearly displayed to the Buyer before completing the purchase.
DUTIES AND TAXES
International shipments may be subject to additional customs inspections, taxes, or other charges imposed by the authorities of the destination country.
All such costs are the sole responsibility of the Buyer.
For more information, we recommend that the Buyer contact the local customs authorities in their country.
DAMAGED SHIPMENTS
If, upon receiving the shipment, you notice that the package is visibly damaged or suspect that its contents may have been damaged, we recommend that you refuse the delivery or immediately notify the courier service.
Please also contact us as soon as possible via:
so that we can resolve the situation as quickly as possible.
NOTE REGARDING PRODUCTION TIMES
As certain SPONA Studio products are made to order using 3D printing technology, delivery times may be longer during periods of increased order volume or when additional production time is required.
In such cases, the Buyer will be informed in a timely manner of the expected delivery timeframe.
